Corporate and Business Processes Sector

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Corporate & Business Processes Sector executives:

Ana María Romero
Sector lead
Pamela Furniss
Sector Specialist

A meeting at a corporate shared services center in Costa Rica

Knowledge Intensive Services

Corporate &
Business Processes

Deploy Centers of Excellence to drive

enhanced performance and productivity

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A one-stop-shop
to reinvent your operating model

Costa Rica has transformed into a multifunctional business destination, now evolving towards next-wave Excellence Centers. As a dynamic hub for corporate and business processes, Costa Rica delivers 100 different business functions in more than 12 different languages for business units such as shared services, outsourcing, tech support or regional headquarters, among many others.

From contact centers to knowledge services and R&D, our country is a global site to optimize your corporate delivery and lead digital adoption, making us the natural choice for the all-service-economy era.

5th top destination

5th top destination in the world for business services (Deloitte, 2019)

45% are services exports

Services exports are 45%: nearly 2X the OCDE countries' average at 27%.

#1 exporter of IT services

$5.7 billion in knowledge-intensive services exports: #1 exporter of IT services per capita in LATAM (BCCR, 2021; WEF, 2019)

#1 City of the future

City for Economic Potential & Cost-effectiveness in America - San José (Financial Times: FDI Intelligence, 2017/2018)

#1 exporter

#1 exporter of high value-added services in Latin America (BCCR, IMF and TRADEMAP, 2021)

14% annual growth

14% annual growth in technical graduates for services operations (MEP, 2021)

100% Telecom infrastructure Redundancy

98% of services companies are 100% working from home during COVID-19 and under free trade zone incentives model.

+65 Shared Service Centers

There are over 65 Shared Service Centers in Costa Rica, 12 of them are Fortune 500 companies (CINDE, 2022)

75% growth

Services sector average output per employee has grown 75% since 2005 (PROCOMER; BCCR, 1999- 2021)

1st in English language

Highest performance in TOEIC & TOEFL in LATAM (ETS, 2020)

Corporate and Business Processes conections

Intel and Costa Rica have evolved hand in hand in these two decades. The country is a strategic location for our services operations, and moreover, a location for additional valuable activities, such as research, design and development. We are an important part of the value chains, we actively contribute to a work process that complements the operations carried out in other parts of the world.

Timothy Scott
Government Affairs and Public Relations Manager for Costa Rica

We see technology as a driving force to provide a better service to our customers. Our talent learns about new technological tools and uses them to create solutions that bring efficiencies to our processes and added value. The Costa Rica Citi Solutions Center (CSC) has been a standout site since its creation in 2008 primarily for its passion for innovation and constant commitment to improve the way things “are supposed to be done”.

Francisco Camargo
Managing Director, Shared Service Center Costa Rica

Costa Rica clearly and unequivocally looks at education as a way to drive social and economic development of its people. Academic and productive actors often come together to align on how to produce targeted skills to meet the demand of companies. Costa Ricans are constantly for opportunities to learn new things, this enables not only knowledge transfer processes but also creates a very conducive environment to drive change.

Jairo Quiros
Vice President of Global Shared Services

Our operations in Costa Rica deliver services including research, technology, RPA, finance, end-user support and operations data. Our employees come from diverse backgrounds and boast varying technological proficiencies, which fosters a work environment where innovative thinking rises to the top.

Adriana Hernandez
Vice President and Head, Investor Services Costa Rica

Our story is of amazing transformation and evolution. 21 years ago, our operational vision was focused on transactional work however over time, and thanks to our great Costa Rican talent who proved it was possible to do so much more, we have moved far beyond transactional and now continue to push the top of the value chain, with a wide array of high value add services being provided out of our Costa Rican operations.

Fernando Calderón
Communications Manager, Costa Rica

Applications

in this sector

Excellence Centers

Centers of Excellence can help capture economies of skills and scale across geographies. They hold expertise mainly for the use of all of the business, while forming links and encouraging collaboration across business units in areas where the company must be distinctive, such as product innovation, process redesign and engineering, operational efficiency or brand engagement. The trend is clear: don't be surprised to see MNCs in Costa Rica migrating from Shared Services to Excellence Centers now and in the next few years.
Shared Services

From internal service provider to strategic partners, Shared Services have grown at an incredible pace in Costa Rica, with many global corporations saving tens to hundreds of millions dollars to date by consolidating and grouping world-class "backbone" functions into one unit. More than 150 SS centers have played a key role for the speedy company-wide transformations, incorporating and designing RPA in Costa Rica to provide innovative solutions in consumer and customer interactions.
Regional Headquarters

To reinvent the corporate center, headquarters still have a key role to play, but must focus more tightly on the right activities. Regional headquarters are responsible for upholding the organization's values, developing a corporate strategy, and managing the portfolio of businesses. Think of regional HQ's as a big meeting table with business units on one side and the board on the other. And yes, we have plenty of them here in Costa Rica.
Supply Chain & Logistics

Where else in the world can you go from the Caribbean to the Pacific in just five hours? Add that to a robust network of free trade agreements that provide preferential access to 2/3 of the worlds GDP, including USA, China and the EU. The result is Costa Rica as the right partner for the new nearshoring. With Costa Rica's strategic location, moving goods into and out the country is easy. Costa Rica's logistics advantages are only going to continue to grow as the world redesigns it global value chains. The opportunities are as bountiful as the land itself.
Financial/Consulting

The quality of nearshore providers of finance and consulting services has never been higher. Many have made significant investments in the control and monitoring mechanisms needed for high-end functions, regulatory requirements, and complex finance processes such as valuation reviews, legal-entity control, and tax preparation. Finance teams are experimenting more and more with automation, machine learning, and advanced analytics to change the financial game, and this is where we come in.
Contact Centers/Tech Support

In the near future, customers will routinely use multiple channels to contact companies under an omnichannel model. Customers expect a consistent experience across all of those channels, with the ability to switch seamlessly between them. The demands placed on customer service staff will therefore rise even higher, as they work with new tools and technologies. We provide multilingual solutions in over 12 languages, with top-notch customer service for optimal issue handling.
Back Office/BPO

"Back office and BPO uses resources outside of the main business to complete specific tasks or functions in order to improve cost efficiency. Over the past few years, Costa Rica's proven track record and business ecosystem, combined with attractive language skills, proximity, and price, have been paying off, making the country an increasingly popular nearshore destination for BPO.

People in a meeting at a center of excellence, a natural progression from corporate shared services

Three professionals working at a modern corporate shared services office space in Costa Rica

Four colleagues at a regional headquarters office in Costa Rica

Equipment for supply chain & logistics, an attractive sub-sector for Costa Rica outsourcing and nearshoring operations

Financial professionals at a Costa Rica outsourcing center in finance

Two female tech support workers at one of the call centers in Costa Rica

exponential Technologies

Whether it is in outsourcing or IT support, Costa Rica is recognized as a tech hub of tapped (and untapped) opportunities in the services sector.

EXPLORE ALL TECHNOLOGIES

Automation / RPA

Using specialized computer programs to automate repeatable business processes

Automation / RPA

Western Union is disrupting the cross-border money transfer industry by developing new technologies and partnerships, this is why the company is fully implementing RPA solutions from its Costa Rican site to transform and disrupt service delivery, enhance customer experience with streamlined processes and save costs.

AI / Machine Learning

Using computers to understand human intelligence

AI / Machine Learning

While connecting the world with the power of technology, TechData seizes predictive models to drive successful decision-making processes with their OEM clients from Costa Rica.

Cybersecurity

Protecting the devices we all use and the services we access online

Cybersecurity

Equifax, one of the largest consumer credit reporting agencies, has its largest CyberSecurity hub based in Costa Rica, as the company understands that the security of all the information they manage is key for their costumers safety.

Analytics / Big Data

Discovering patterns and insights within large datasets

Analytics / Big Data

Being a consulting world renowned leader, through its Knowledge Center based in Costa Rica, McKinsey works together with their clients to transform into analytics-driven organizations that achieve better performance through data. The Center provides research support to McKinsey’s consultants in diverse sectors and Data Analytics.

Cloud

Storing and accessing data over the internet

Cloud

P&G believes in a multi-cloud environment as the way forward in modern technology, and it is a key tool in the standardization of processes, improvement of the user/client experience, simplification and establishment of concrete measures and controls that are part of the continuous improvement process in the Costa Rican site.

enabling Capabilities

Despite the multiple challenges, the ability of Costa Ricans to quickly adapt to change has surprised the world and, even more so, the corporate services sector in the country.

EXPLORE MORE CAPABILITIES

Understanding connections between ideas and facts to solve a problem

The Costa Rica Citi Solutions Center (CSC) is all about new technological tools and using them to create solutions that bring efficiencies to the processes, adding value and constantly improving. This center designs RPA solutions for enhanced operational performance.

Developing personality traits and behaviors to address different situations assertively

Concentrix Costa Rica services a wide range of customers in diverse industries including banking and technology serving the Americas. Performance is boosted by competencies such as interpersonal relationships, customer orientation, empathy and communications.

Executing new ideas to create value

For the global consulting giant, McKinsey's Costa Rican operation is seen for many as innovation hub, where new ideas and experiments come to life. Driven by the country’s talent and willingness to go above and beyond the company is creating change that matters.

Expanding knowledge and skills in depth and breadth, voluntarily

Since 2007, Sykes Academy in Costa Rica has provided technical education and English improvement scholarships to students, employees and people with interest and aptitude for technology to gain new skills for the works of the future. In 2019, the Academy had a total of 3,156 students enrolled and, through a partnership with the Ministry of Labor, 1,686 people were trained in English.

Ensuring people feel welcome, by appreciating differences to achieve superior results

Developing a diverse workforce and a more balanced and inclusive culture, both within Cargill and across the industry is embedded as part of the company’s core values, and is fully lived in the Cargill Business Services hub in Costa Rica.

Recognizing the fragility of our environment and the importance of its protection

3M Impact Global encourages and supports employees who want to share their talents to help solve some of the world’s most pressing problems. The participants spend two-weeks immersed in local communities Collaborating with nonprofit organizations, social enterprises, or government agencies – developing holistic solutions for social and environmental issues in locations with high social needs that are relevant to 3M’s businesses.

Strength

in numbers

companies in the Corporate and Business Processes sector in Costa Rica

EXPLORE FULL LIST OF COMPANIES

194 currently active companies in this sector

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Show Processes

Advisory Services

Acuity Knowledge Partners (Former Moody's Analytics)
2006
Citi Business Services
2008
Elev8
2020
Ernst & Young
2011
Gensler
2007
Inter-American Development Bank (IADB) - BID
2009
McKinsey & Co. Support Services
2009
MicroPort Orthopedics
2013
Shipley
2020
Skim Group
2013
Wipro Limited
2017

Architecture

Construction Link
2010
Gensler
2007

Assemblies and Sub-assemblies

ATL Technology
2013
Freudenberg Medical
2019
Hologic
2004
ICU Medical
1999
TE Connectivity (TE Medical Co.)
2013

Business Intelligence

Cloud Development and Support

Content Creation

Contract Manufacturers

TE Connectivity (TE Medical Co.)
2013

Customer Service/Care (via phone, e-mail & chat)

Cybersecurity

3M
2015
Akamai
2012
Akamai Technologies Inc Centro de Excelencia Costa Rica
2012
Equifax
1995
IBM
2004
Intel EDC
2011
Intel Megalab
2014
Intel R&D
2015
Intel SS
2005

Dental Systems

Align Technologies Global Park
2001
Align Technology
2001
Smile Direct
2016

Distribution

Aceros Laminados
2015
APM Terminals Megapuerto Moín
2016
Loginter
2018
Overseas Logistics Operations (EPA)
2012
PSCR Exportadora S.A. (PriceSmart)
2018

Engineering & Design

Engineering, Repair and Maintenance

Ingram Micro
2012

Family Care

Kimberly Clark
2013
Kimberly Clark Trading & Services
2013

Finance & Accounting

3M
2015
Accenture
2005
Access Personnel
2005
Acuity Knowledge Partners (Former Moody's Analytics)
2006
Aliaxis
2010
Align Technologies Global Park
2001
Align Technology
2001
APL
2005
Aspen Pharma
2014
AstraZeneca
2017
Auxis
2010
Bacardi
2014
BAC Credomatic
2018
Baxter Americas
2005
Bayer Business Services
1978
Bimbo
2015
Bombardier
2015
Bosch
2014
Boston Scientific Global Park
2018
Bridgestone (BATO)
2011
Brightstar
2014
British American Tobacco BATCCA
2007
Cargill Business Services (CBS)
2014
Chiquita Brands
2003
Citi Business Services
2008
Client Services
2011
Construction Link
2010
Curtiss Wright
2010
Dell Costa Rica
1996
DHL
2005
Dole
2005
Earnup
2019
Encore
2011
Equifax
1995
Ernst & Young
2011
Evonik
2015
Experian
2008
Fiserv
2004
GBT Technologies
2018
Genpact
2020
Gensler
2007
GFT de Costa Rica S.A.
2013
Glaxo Smith Kline
1990
Global Alliance Services (ELI Global)
2017
Global Insurance Technology
2007
GSK Glaxo Smith Kline Costa Rica
2013
Hellmann Logistic
2007
Hologic
2004
ICU Medical
1999
Infosys
2013
Ingram Micro
2012
Intel EDC
2011
Intel Megalab
2014
Intel R&D
2015
Intel SS
2005
Inter-American Development Bank (IADB) - BID
2009
Kareo Costa Rica
2011
Kimberly Clark
2013
Kimberly Clark Trading & Services
2013
Lightstorm
2008
Lion Resources
2008
Lion Resources (Publicis)
2008
Lonza
2017
Maersk
2020
McKinsey & Co. Support Services
2009
Merck (MSD)
2017
MicroPort Orthopedics
2013
Moody's Investor Services
2019
NI (former National Instruments)
2010
Pfizer
2013
Procter & Gamble
1999
Refinitiv
2018
Roche
1985
Roche Services Americas
2016
Siemens
2016
Skim Group
2013
Smith & Nephew SSC
2018
Stewart Lender Services
2010
Stryker Corporation
2018
Swarovski
2017
TE Connectivity (TE Medical Co.)
2013
Thermo Fischer Scientific Coyol
2018
Thermo Fischer Scientific Flexipark
2011
Thermo Fisher Scientific Ultra
2016
Thomson Reuters
2011
Trax Technologies
2004
United Collection Bureau (UCB)
2006
VMware
2012
Walmart
2011
Western Union
1998
WNS
2009
World Fuel Services
2015
World Vision
2013
Zoetis
2013

Human Resources

3M
2015
Access Personnel
2005
Amazon
2008
Amazon Costa Rica
2008
Amazon Parque Empresarial del Este
2008
Amazon Ultrapark
2008
Amazon ZFA
2008
Bacardi
2014
Bayer Business Services
1978
BCD Travel
2010
Boston Scientific Global Park
2018
Bridgestone (BATO)
2011
British American Tobacco BATCCA
2007
Cargill Business Services (CBS)
2014
Carlson Wagonlit CWT
2013
Chiquita Brands
2003
Citi Business Services
2008
Construction Link
2010
CRG Staffing
2020
Elev8
2020
Fiserv
2004
Gensler
2007
Hellmann Logistic
2007
HP Inc.
2015
IBM
2004
ICU Medical
1999
Intel EDC
2011
Intel Megalab
2014
Intel R&D
2015
Intel SS
2005
Inter-American Development Bank (IADB) - BID
2009
Lion Resources
2008
Lion Resources (Publicis)
2008
Lonza
2017
Mondelez
2015
Pfizer
2013
Roche
1985
Roche Services Americas
2016
Siemens
2016
Smith & Nephew SSC
2018
Swarovski
2017
TE Connectivity (TE Medical Co.)
2013
Thomson Reuters
2011
VMware
2012
Walmart
2011
World Vision
2013

Machining and Tooling

Hologic
2004

Medication Delivery System

ICU Medical
1999

Network Operations

3M
2015
Akamai
2012
Akamai Technologies Inc Centro de Excelencia Costa Rica
2012
AN Global
2012
Auxis
2010
Cost Management Group
2005
DXC
2017
Experian
2008
HP Enterprise
2004
HP Inc.
2015
NI (former National Instruments)
2010
OTSI
2014
System Crew GmbH
2020
Western Union
1998
Wipro Limited
2017
World Fuel Services
2015

OEMs

Orthopedics/Sports Medicine/ENT

MicroPort Orthopedics
2013

Other

Plastic Injection

Freudenberg Medical
2019
ICU Medical
1999
TE Connectivity (TE Medical Co.)
2013

Procurement

3M
2015
Accenture
2005
Bacardi
2014
Bosch
2014
Bridgestone (BATO)
2011
Cargill Business Services (CBS)
2014
Chiquita Brands
2003
Citi Business Services
2008
Construction Link
2010
Curtiss Wright
2010
DHL
2005
Dialog Direct
2012
Dole
2005
Equifax
1995
Fiserv
2004
GEP
2015
Infosys
2013
Lion Resources
2008
Lion Resources (Publicis)
2008
McKinsey & Co. Support Services
2009
Medtronic SSC
2018
Pfizer
2013
PolyOne
2012
Swarovski
2017
Thermo Fischer Scientific Coyol
2018
Thermo Fischer Scientific Flexipark
2011
Thermo Fisher Scientific Ultra
2016
Thomson Reuters
2011
Walmart
2011
WNS
2009
World Fuel Services
2015
World Vision
2013

Quality Assurance and compliance

Real Estate

Concentrix Rohrmoser
2008
Concentrix Ultrapark
2008
Concentrix Zona Franca Metropolitana
2010
Latam Logistic Properties
2020
Quantum Free Zone
2019
WeWork
2019

Sales

Autodesk
2020

Software Development

3M
2015
Accenture
2005
Akamai
2012
Akamai Technologies Inc Centro de Excelencia Costa Rica
2012
Align Technologies Global Park
2001
Align Technology
2001
Allyis
2020
Amazon
2008
Amazon Costa Rica
2008
Amazon Parque Empresarial del Este
2008
Amazon Ultrapark
2008
Amazon ZFA
2008
AN Global
2012
Astrix Technology Group
2016
Auxis
2010
Avantica
1993
BCD Travel
2010
Blackbaud
2018
Bosch
2014
Citrix
2016
DXC
2017
Equifax
1995
Experian
2008
Feuji
2016
Fiserv
2004
GFT de Costa Rica S.A.
2013
Glaxo Smith Kline
1990
Global Insurance Technology
2007
GSK Glaxo Smith Kline Costa Rica
2013
HP Enterprise
2004
IBM
2004
Indecomm
2015
Intel EDC
2011
Intel Megalab
2014
Intel R&D
2015
Intel SS
2005
IT Convergence
2013
JD Soft
2002
Kareo Costa Rica
2011
Lion Resources
2008
Lion Resources (Publicis)
2008
LL Bean
1998
MicroPort Orthopedics
2013
Microsoft
2016
Microsoft Avenida Escazú
2016
Microsoft Costa Rica
2016
Microsoft El Cedral
2016
Microsoft Real Cariari
2016
Microsoft Torre Universal
2016
Molekule
2018
Neustar
2001
NI (former National Instruments)
2010
NTT Data Inc.
2015
OTSI
2014
SecureLink, Inc.
2014
Softtek
2010
Tek Experts
2016
Trimax Americas
2006
UBER Center of Excellence
2016
UST Global
2014
VMware
2012
Western Union
1998
Wind River
2018
Wipro Limited
2017

Software Maintenance

Akamai
2012
Akamai Technologies Inc Centro de Excelencia Costa Rica
2012
Astrix Technology Group
2016
Auxis
2010
Blackbaud
2018
Citrix
2016
DXC
2017
Experian
2008
Feuji
2016
HP Enterprise
2004
IBM
2004
Intel EDC
2011
Intel Megalab
2014
Intel R&D
2015
Intel SS
2005
IT Convergence
2013
JD Soft
2002
Kareo Costa Rica
2011
Microsoft
2016
Microsoft Avenida Escazú
2016
Microsoft Costa Rica
2016
Microsoft El Cedral
2016
Microsoft Real Cariari
2016
Microsoft Torre Universal
2016
Molekule
2018
NTT Data Inc.
2015
OTSI
2014
SecureLink, Inc.
2014
Softtek
2010
UBER Center of Excellence
2016
VMware
2012
Western Union
1998
Wind River
2018

Suppliers

ATL Technology
2013
Freudenberg Medical
2019
PolyOne
2012
TE Connectivity (TE Medical Co.)
2013

Technical Support (Tier 1-4)

3M
2015
Akamai
2012
Akamai Technologies Inc Centro de Excelencia Costa Rica
2012
Aliaxis
2010
Allyis
2020
Amadeus
1997
Amazon
2008
Amazon Costa Rica
2008
Amazon Parque Empresarial del Este
2008
Amazon Ultrapark
2008
Amazon ZFA
2008
AN Global
2012
Auxis
2010
Avantica
1993
BCD Travel
2010
Blackbaud
2018
Bosch
2014
Boston Scientific Global Park
2018
Brightstar
2014
Citrix
2016
Client Services
2011
Cloudera
2019
Concentrix Real Cariari
2020
Concentrix Rohrmoser
2008
Concentrix Ultrapark
2008
Concentrix Zona Franca Metropolitana
2010
Concentrix Zona Industrial
2017
Cost Management Group
2005
CSS
2012
CSS Corp
2012
Dell Costa Rica
1996
Dialog Direct
2012
Dole
2005
DXC
2017
Equifax
1995
Eurofins
2018
Experian
2008
Feuji
2016
Fiserv
2004
Fujitsu
2006
GBT Technologies
2018
GFT de Costa Rica S.A.
2013
Global Insurance Technology
2007
HP Enterprise
2004
HP Inc.
2015
IBM
2004
Indecomm
2015
Infosys
2013
Ingram Micro
2012
Intel EDC
2011
Intel Megalab
2014
Intel R&D
2015
Intel SS
2005
Inter-American Development Bank (IADB) - BID
2009
IT Convergence
2013
JD Soft
2002
Johnson Controls
1979
McKinsey & Co. Support Services
2009
MicroPort Orthopedics
2013
Microsoft
2016
Microsoft Avenida Escazú
2016
Microsoft Costa Rica
2016
Microsoft El Cedral
2016
Microsoft Real Cariari
2016
Microsoft Torre Universal
2016
Molekule
2018
Mondelez
2015
NTT Data Inc.
2015
Procter & Gamble
1999
Roche
1985
Roche Services Americas
2016
Softtek
2010
Stewart Lender Services
2010
Sykes Global Park
1999
Sykes Hatillo
1999
Sykes Liberia
2021
Sykes Moravia
1999
Sykes San Pedro
1999
Syniverse
2013
System Crew GmbH
2020
Tek Experts
2016
Teleperformance
2010
Thomson Reuters
2011
Trane
2014
Trimax Americas
2006
Ttec
2006
UBER Center of Excellence
2016
UPS
2004
UST Global
2014
Valor Global
2014
VMware
2012
Western Union
1998
Wind River
2018
World Fuel Services
2015
World Vision
2013

Women's Healthcare

Hologic
2004

Filter by subsector:

Supply Chain & Logistics

Financial & Consulting

Shared Services

Regional Headquarters

Excellence Centers

Back Office/BPO

Contact Centers/Tech Support

The latest about Corporate and Business Processes Sector:

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C&B Processes

Brenntag Selects Costa Rica for (Finance) Shared Services Center

Essential Insights

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Want to become our next success story?

Corporate & Business Processes team

Ana Romero

Sector lead

Pamela Furniss

Sector Specialist

Corporate & Business Processes

Deploy Centers of Excellence to drive enhanced performance and productivity

A one-stop-shop to reinvent your operating model

Applications in this sector

Excellence Centers

Shared Services

Regional Headquarters

Supply Chain & Logistics

Financial/Consulting

Contact Centers/Tech Support

Back Office/BPO

exponential Technologies

Whether it is in outsourcing or IT support, Costa Rica is recognized as a tech hub of tapped (and untapped) opportunities in the services sector.

Automation / RPA

Automation / RPA

AI / Machine Learning

AI / Machine Learning

Cybersecurity

Cybersecurity

Analytics / Big Data

Analytics / Big Data

Cloud

Cloud

enabling Capabilities

Understanding connections between ideas and facts to solve a problem

Developing personality traits and behaviors to address different situations assertively

Executing new ideas to create value

Expanding knowledge and skills in depth and breadth, voluntarily

Ensuring people feel welcome, by appreciating differences to achieve superior results

Recognizing the fragility of our environment and the importance of its protection

194 currently active companies in this sector

The latest about Corporate and Business Processes Sector:

Essential Insights

Want to become our next success story?

Ana Romero

Pamela Furniss

Corporate &
Business Processes

Deploy Centers of Excellence to drive

enhanced performance and productivity

A one-stop-shop
to reinvent your operating model

Applications

in this sector